We do not offer any refunds or cancelations once your order has been placed. We only offer exchanges only for unopened, unused, unbundled hair. We cannot give exchanges on hair that has been opened, installed, colored, permed, or processed in any manner. All items must be in the original packaging unopened. Same condition as you received them.

You must contact us directly to receive approval of return prior to returning any hair. Exchanges will not be permitted after 2 days.

Due to important federal laws and health regulations, we adhere to a strict policy with regards to exchanging or return of merchandise. All items sent to us for exchange or return will be inspected thoroughly. If the item is opened and used in any visible manner, we will not issue or exchanges for the merchandise. This includes combing, brushing, washing, dying, curling, braiding, spraying, wearing, etc.