We want all of our clients to be happy with our products but due to important federal laws and health regulations we adhere to a strict policy with regards to exchanging or return of merchandise. All sales are FINAL and there are no refunds allowed due to the sanitary nature and high appeal of our products.
Order processing begins as soon as an order is submitted. As a result, Order modifications are not permitted after an order is submitted. This includes changes to product, refunds, shipment methods, addresses, cancellations, etc.
Customers are advised to complete all return requests within 7 days of receipt in order to qualify for a store credit. Any return request not received within the specific time frame will be disqualified, The product must be sent back in the original packaging condition (resell-able condition) as it was when shipped from us, meaning it cannot be combed, washed, brushed, cut, worn, colored or altered in any way (Original ties must remain in tact as it was received by the customer). Divine Bundles has the right to reject a return depending on the situation. We make the FINAL decision on a case by case scenario.
For your protection, we suggest that all returns be sent back to us with a tracking number and signature required. We are not responsible for lost items in transit, All Sales are Final on clearance and sale items. No returns will be accepted. The customer is responsible for all return freights in a product return transaction. Once received and determined to be in resealable form, a store credit would be issued. If the item was purchased during a promotion that has ended, your new order will not qualify for the promotion in question.
NOTE: DUE TO THE DELICATE NATURE OF LACE PRODUCTS, FULL LACE WIGS, LACE CLOSURES & LACE FRONTALS, CAN NOT BE RETURNED. EXCHANGED OR REPLACED. ALL CUSTOM WORK SALES ARE FINAL!
We take great pride in our product and it is 100% guaranteed. Since natural hair is reactive to a simple wash and deep conditioning, product issues or concerns can often easily be remedied by implementing a simple care regimen. However, if you feel you've received a product that is unusual we want to hear from you. Notify us via email at Info@divinebundles.club within 7 calendar days from the date you received your package. Note that using non -recommended products , perming, coloring, lifting, rinsing, cutting, removing the hair from the weft or otherwise processing the hair VOIDS the opportunity for a replacement, if it applies. If Divine Bundles verifies and agrees that the product is defective in any way, Divine Bundles will then exchange or replace the item. If Divine Bundles does not validate the product defect issue, we will return the item in question to the customer at our expense (via priority mail) without an replacement of product.